I have ordered my DT Box. What happens Next?

We know ordering your DT Box is an exciting decision, and you may be wondering what happens once you’ve placed your order. Here’s a simple breakdown of the process:

1. Order Confirmation

• You’ll receive an email with your order details and reference number.

• Please check all details are correct and call us straight away if you need to make any changes.

2. Production & Preparation

• Your Crate will be cut, assembled, and quality checked by our team.

• Any accessories (e.g. bumper protectors, vet bedding, tie-down straps) are added to your order before packaging.

3. Packaging

• Crates are palletised, shrink wrapped, and fitted with a red safety cone to prevent stacking during delivery.

   

  

4. Dispatch & Delivery Times

• We give our best estimate on when your orders will be shipped & delivered on the Product Page, Orders are usually dispatched within 2–5 working days.

• Once dispatched, you’ll receive a shipping confirmation email with details.

• During busy periods (e.g. Christmas) delivery may take longer. Updates are always posted on our website homepage.
  

  

   

6. Receiving Your DT Box

• Someone will need to sign for the delivery.

• If a palletised box arrives with the red cone damaged, please sign as “damaged” (just for our records — it’s very unlikely the box is affected).

7. Seasonal Delays

• During busy periods (e.g. Christmas) delivery may take longer. Updates are always posted on our website homepage.

Need Help?

If your box hasn’t arrived within the expected time frame, or if you have questions, contact us.